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This Privacy Policy explains how Jiutech Ltd, trading as climateJob ("climateJob", "we", "us" or "our"), collects, uses, stores, shares and protects personal data when you: visit the climateJob website; contact us; submit a website form; create a climateJob account; start a free trial; subscribe to climateJob; use the climateJob application; or otherwise interact with our services.

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We are committed to handling personal data responsibly and transparently.

This Privacy Policy should be read together with our Terms of Service, Cookie Policy and, where applicable, our Data Processing Agreement (DPA).
 

1. Who We Are

The data controller for personal data that climateJob processes for its own purposes is:

Jiutech Ltd, trading as climateJob. Company number: 17419641. Registered office: 21 Falconers Rise, Northampton, NN4 0RJ, UK. Email: hello@climatejob.co.uk. Website: www.climateJob.co.uk

For certain processing activities, particularly where climateJob processes personal data on behalf of a climateJob customer, climateJob acts as a Data Processor rather than a Data Controller.

2. When We Act as Controller and When We Act as Processor

This distinction is important for climateJob.

When you use climateJob yourself. For information relating directly to your relationship with climateJob, such as: your name; email address; account information; subscription; billing information; and communications with us, climateJob is generally the Data Controller. We determine why and how that information is processed.
 

When you enter your customers' information into climateJob. If you use climateJob to store information about your own customers, properties, jobs, engineers or other individuals, you generally determine why that information is processed. You therefore generally act as the Data Controller, and climateJob acts as your Data Processor. For this processing, our Data Processing Agreement applies. You remain responsible for ensuring that you have a lawful basis for collecting and using your customers' personal data and that you provide them with appropriate privacy information.
 

3. Personal Data We Collect

Depending on how you interact with climateJob, we may collect the following categories of personal data.

Identity information: Name; Username; Account details.

Contact information: Email address; Telephone number; Business address; Billing address.

Business information: Business name; Business contact information; Trade information.

Subscription information: Account information; Login information; Account status; Subscription plan; Trial information; Account preferences.

Transaction information: Subscription details; Payment status; Transaction information; Billing information.

We do not intentionally store complete payment card details. Payment processing is handled by Stripe.

Technical information. This may include: IP address; browser type; device information; operating system; application information; login information; session information; security-related information; and technical logs.

Usage information. We may collect information about how the Service is used, such as: features accessed; account activity; technical events; errors; performance information; and security events.

We use this information primarily to operate, secure and improve the Service.
 

4. Customer Data You Enter Into climateJob

You may enter personal data relating to your own customers and other individuals into climateJob.

This may include:

• names

• addresses

• telephone numbers

• email addresses

• site information

• job information

• appointment information

• service history

• equipment information

• photographs

• documents

• signatures

• notes

• subcontractor information

• engineer information

• refrigerant information

• F-Gas information

• and other information you choose to enter

This information is generally Customer Data for which you are the Controller.

climateJob processes this information to provide the Service to you.

We do not sell Customer Data.

We do not use Customer Data for targeted advertising.
 

5. How We Collect Personal Data

We may collect personal data directly from you, for example when you: create an account; start a trial; subscribe; contact us; submit a form; request support; provide feedback; or communicate with us.

Automatically. When you visit our website or use climateJob, certain technical and usage information may be collected automatically.

Through third-party providers. We may receive information from service providers that support climateJob, including: Stripe; Supabase; Resend; Netlify; and Wix.
 

6. How We Use Personal Data

We may use personal data to:

• create and manage your climateJob account

• provide the climateJob Service

• manage your Subscription

• administer your free trial

• process payments

• send transactional emails

• send signed reports

• provide customer support

• respond to enquiries

• manage security

• prevent fraud and misuse

• diagnose technical problems

• maintain and improve the Service

• communicate important Service information

• comply with legal obligations

• enforce our Terms of Service

• and protect our rights, users and systems

We will not use Customer Data for purposes unrelated to providing the Service unless we have a lawful basis and are permitted to do so.
 

7. Our Lawful Bases for Processing

Under UK data-protection law, we must have a lawful basis for processing personal data.

Contract. Where processing is necessary to provide climateJob or manage your Subscription. For example: creating your account; providing the application; processing your Subscription; and providing customer support.

Legal obligation. Where processing is necessary to comply with a legal requirement. For example: accounting; taxation; financial records; or legal requests.

Legitimate interests. We may rely on legitimate interests where processing is necessary for legitimate business purposes and does not unfairly override individuals' rights and interests. Examples may include: maintaining IT security; preventing fraud; protecting our systems; managing business records; responding to enquiries; and maintaining and improving our services. Where we rely on legitimate interests, we consider whether the processing is necessary and proportionate and whether individuals would reasonably expect it. The ICO recommends documenting the assessment supporting legitimate interests.

Consent. Where consent is required, we will ask for it. You may withdraw consent at any time. Withdrawing consent does not affect processing that took place lawfully before withdrawal.
 

8. Information You Are Required to Provide

Certain information is necessary to provide climateJob. For example, we may require: your name; email address; account information; Subscription information; and payment information.

If you do not provide information necessary to create or maintain your account, we may be unable to provide the relevant Service.
 

9. Free Trials

climateJob currently provides a 30-day free trial.

A valid payment card may be required to start a trial.

If you do not cancel before the trial ends, your Subscription may automatically convert to a paid Subscription.

Information relating to your trial may therefore be processed to: administer your trial; notify you about the trial; manage conversion to a paid Subscription; and prevent duplicate or fraudulent accounts.

The trial period may change for future customers or promotional offers.
 

10. Payments - Stripe

We use Stripe to process Subscription payments.

Stripe may process information including: name; email address; billing information; payment information; transaction information; Subscription information; IP address; device information; and information required for fraud prevention and regulatory compliance.

Stripe may act as a Processor for certain processing carried out on our behalf.

However, Stripe may also act as an independent Data Controller for certain activities it determines itself, including activities relating to: fraud prevention; financial-risk management; legal and regulatory compliance; billing; and operation of Stripe's services.

We do not intentionally store complete payment-card details within climateJob.
 

11. Email - Resend

We use Resend to provide transactional and automated email delivery.

This may include emails such as: account emails; service notifications; job communications; signed PDF reports; and other emails requested through the Service.

Resend may process: sender email addresses; recipient email addresses; email metadata; email content; and attachments.

This may include signed PDF reports containing information entered into climateJob.

Where Resend processes Customer Data on our behalf, it acts as a Sub-processor.

Resend may separately act as an independent Controller for certain information relating to its own account management, security, compliance and service operations.
 

12. Database, Backend and Authentication - Supabase

We use Supabase for: database infrastructure; backend functionality; and authentication through Supabase Auth.

Supabase may process information necessary to operate your climateJob account and the application.

This may include: account information; authentication information; application data; Customer Data; and technical information.

Passwords are managed through Supabase Auth and are not intentionally stored by climateJob in plain text.

Where Supabase processes Customer Data on our behalf, it acts as a Sub-processor.
 

13. Hosting and Deployment - Netlify

We use Netlify for hosting and application deployment.

Netlify may process technical and application-related information necessary to: deliver the application; maintain infrastructure; provide security; and operate the Service.

Where Netlify processes Customer Data on our behalf, it acts as a Sub-processor.
 

14. Website - Wix

Our marketing website is operated using Wix.

Wix may process information relating to: website visitors; contact forms; early-access forms; technical information; cookies; analytics; and website functionality.

Where Wix processes information on our behalf, it may act as a Processor.

For certain processing Wix may determine its own purposes and act independently.

Our Cookie Policy provides further information about cookies and similar technologies used on the website.
 

15. Our Sub-processors

The main third-party providers currently used by climateJob are:

Provider | Purpose

Stripe | Subscription and payment processing

Resend | Transactional email and signed PDF delivery

Supabase | Database, backend and authentication

Netlify | Hosting and deployment

Wix | Website, forms and website functionality

Where these providers process Customer Personal Data on our behalf, we require appropriate contractual and data-protection arrangements.

Further details are contained in our Data Processing Agreement.
 

16. International Data Transfers

Some of our service providers may process personal data outside the United Kingdom.

Where personal data is transferred outside the UK, we will use an appropriate lawful transfer mechanism where required.

This may include: UK adequacy regulations; the UK International Data Transfer Agreement; the UK Addendum to EU Standard Contractual Clauses; applicable Standard Contractual Clauses; an applicable recognised transfer framework; or another lawful transfer mechanism.

Our third-party providers may process data in multiple jurisdictions depending on their infrastructure and services.
 

17. Data Sharing

We may share personal data with: our service providers; payment providers; hosting providers; database and authentication providers; email providers; website providers; professional advisers; regulators; law-enforcement authorities where legally required; and other parties where necessary to provide the Service or comply with law.

We do not sell personal data.

We do not sell Customer Data.

We do not share Customer Data with advertisers for targeted advertising.
 

18. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required by law.

Retention periods depend on the type of information.

Account information: Generally retained while your account remains active and for a reasonable period afterwards.

Subscription and payment information: May be retained for periods required by: accounting requirements; taxation requirements; financial regulations; and legal obligations.

Customer Data: Generally retained while your Subscription remains active, subject to our deletion procedures.

Support communications: May be retained for a reasonable period to maintain business records and resolve future issues.

We periodically review retained information and delete or anonymise it where it is no longer required, subject to applicable legal obligations.
 

19. Data After Subscription Cancellation

If you cancel your climateJob Subscription, you are responsible for exporting Customer Data that you wish to retain.

After termination: You have 30 days to request access to or export of Customer Data that remains available in active systems.

After the 30-day period, climateJob may permanently delete Customer Data from active systems.

Some information may remain temporarily in backup systems.

Backup copies will remain appropriately protected and will not ordinarily be processed except where necessary for: disaster recovery; security; legal compliance; or restoration of the Service.
 

20. Data Security

We take reasonable technical and organisational measures to protect personal data against: unauthorised access; accidental loss; destruction; alteration; unauthorised disclosure; and other unlawful processing.

Our measures include, where applicable: authentication controls; access controls; restricted administrative access; secure infrastructure; encrypted connections; appropriate third-party provider agreements; security monitoring and incident management; and backup and recovery measures provided through relevant infrastructure providers.

However, no internet-based service can guarantee absolute security.
 

21. Personal Data Breaches

If we become aware of a personal-data breach, we will: assess the incident; take reasonable steps to contain and investigate it; take appropriate remedial measures; and notify affected customers or regulators where required by law.

Where climateJob is acting as Processor, breach notification to the relevant Customer will be handled in accordance with our DPA.
 

22. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to: request access to your personal data; request correction of inaccurate information; request deletion; request restriction of processing; object to certain processing; request data portability; withdraw consent where processing relies on consent; and complain to the ICO.

These rights are subject to certain legal conditions and exemptions.

The ICO requires privacy information to explain individuals' rights and how they can exercise them.
 

23. How to Exercise Your Rights

To exercise your rights, contact: hello@climatejob.co.uk

Please provide enough information for us to identify: who you are; and what information or processing your request relates to.

We may need to verify your identity before responding.

Where a request concerns personal data that you entered into climateJob relating to your own customers, we may direct the individual to you because you are generally the Data Controller for that information.
 

24. Data Protection Complaints

If you have concerns about how climateJob handles your personal data, we encourage you to contact us first: hello@climatejob.co.uk

We will provide a clear way for you to raise a data-protection complaint.

We will acknowledge a data-protection complaint within 30 days, investigate it appropriately and communicate the outcome to you in accordance with applicable UK data-protection requirements. The ICO confirms that these complaint-handling requirements have been in force since 19 June 2026.

You also have the right to complain directly to the UK's data-protection regulator: Information Commissioner's Office (ICO)

We recommend contacting us first so that we have an opportunity to investigate and resolve your concern.
 

25. Marketing Communications

We may send communications necessary to: operate your account; manage your Subscription; provide important Service information; notify you about security issues; or provide support.

These communications are considered service communications and may continue even if you opt out of marketing.

Where we send optional marketing communications, we will provide an appropriate way to unsubscribe.

You can request that we stop sending marketing communications by contacting: hello@climatejob.co.uk
 

26. Analytics and Product Improvement

We may process technical and usage information that is necessary to operate, secure and maintain climateJob.

We do not currently intend to use Customer Data for analytics, advertising or product-development purposes beyond what is necessary to provide, secure and maintain the Service.

We do not sell Customer Data or use it to build advertising profiles.

If our approach to analytics or product-improvement data changes materially, we will update this Privacy Policy and provide any notices or obtain any consent required by law.
 

27. Automated Decision-Making and Profiling

climateJob does not currently make decisions about individuals based solely on automated processing that produce legal or similarly significant effects.

The Service may use automated functionality to: calculate refrigerant charge information; calculate CO2e information; generate reminders; identify compliance-related scheduling requirements; generate documents; and automate administrative processes.

These functions are operational tools and are not intended to make legally or similarly significant decisions about individuals.

28. Special Category Personal Data

climateJob is not designed for the routine processing of special category personal data.

This includes information concerning: health; racial or ethnic origin; political opinions; religious or philosophical beliefs; trade-union membership; genetic data; biometric data used for identification; sex life; or sexual orientation.

Customers should not intentionally upload such information unless they have a lawful basis, an applicable special-category condition and a genuine business need to do so.

The ICO confirms that special-category data requires both an Article 6 lawful basis and an additional condition under the UK GDPR.
 

29. Children's Data

climateJob is a business-management platform intended for adults and businesses.

It is not intended for children under 18.

We do not knowingly collect children's personal data directly through climateJob.

If you believe that a child has provided personal information to us, please contact: hello@climatejob.co.uk

30. Data Protection Responsibilities of climateJob Customers

If you use climateJob to store personal data about your customers, you are responsible for: having an appropriate lawful basis; providing appropriate privacy information; ensuring the information is accurate; keeping the information up to date where necessary; respecting individuals' rights; minimising the information you collect; ensuring you have authority to provide information to climateJob; and complying with applicable data-protection legislation.

The ICO states that privacy information should explain what personal data is collected, why it is used, the lawful basis, who it is shared with and how long it is retained.

31. Cookies

Our website uses cookies and similar technologies.

These may include technologies required for: website operation; security; functionality; preferences; analytics; and other website features.

The specific cookies used may change depending on the Wix configuration and services enabled.

Please see our separate Cookie Policy for further information.

32. Third-Party Websites

Our website or Service may contain links to third-party websites.

Those websites operate independently from climateJob.

We are not responsible for their: privacy policies; security; content; cookies; or processing of personal data.

You should review the relevant third party's privacy information before providing personal data to them.

33. Changes to This Privacy Policy

We may update this Privacy Policy when: our Service changes; our technology changes; our third-party providers change; our data-processing activities change; legal or regulatory requirements change; or we otherwise need to clarify our privacy practices.

We will update the "Last updated" date at the top of this Privacy Policy.

Where required, we will provide additional notice of material changes before they take effect.

The ICO recommends that privacy information is regularly reviewed and updated when an organisation introduces new uses of personal data.

34. Contact Us

If you have questions about this Privacy Policy, your personal data or our privacy practices, contact:

Jiutech Ltd, trading as climateJob.
Company number: 17419641.
Registered office: 21 Falconers Rise, Northampton, NN4 0RJ, UK.
Email: hello@climatejob.co.uk
Website: www.climateJob.co.uk
 

35. Data Protection Regulator

If you are unhappy with our response to a data-protection concern, you can contact the: Information Commissioner's Office (ICO)

The ICO is the UK's independent supervisory authority for data protection.

end of these terms
last updated: 27th August 2028