This policy is provided by Jiutech Ltd, trading as climateJob ("climateJob", "we", "us" or "our").

This Refund Policy explains when you may be entitled to a refund for a climateJob Subscription.

It forms part of the climateJob Terms of Service and should be read together with our Subscription & Cancellation Policy.

Nothing in this policy limits or excludes any statutory rights that cannot legally be excluded.
 

1. Free Trial

climateJob currently offers a 30-day free trial.

A valid payment card is required to start the trial.

You will not normally be charged during the free-trial period.

If you decide that climateJob is not suitable for you, you can cancel before the trial ends and no Subscription payment will be taken.

If you do not cancel before the trial ends, your trial may automatically convert into a paid Subscription and the payment method you provided may be charged.

The applicable price and billing frequency will be shown when you start the trial.

2. Cancelling a Paid Subscription

You may cancel your climateJob Subscription at any time.

Unless otherwise required by law, cancellation: prevents future Subscription renewals; but does not automatically entitle you to a refund for the unused portion of your current paid billing period.

For example: If you are charged £17.99 on 1 September and cancel on 15 September, your Subscription will normally remain active until the end of the billing period, but you will not automatically receive a refund for the remaining days.

3. General Refund Position

Subscription fees are generally non-refundable once a paid billing period has started, except where: a refund is required by law; you were charged in error; you were charged twice for the same Subscription; climateJob agrees to provide a refund; or another specific refund entitlement applies.

We may provide a refund or account credit at our discretion where there are exceptional circumstances.

4. Incorrect or Duplicate Charges

If you believe you have: been charged the wrong amount; been charged after cancelling; been charged twice for the same Subscription; or otherwise been charged incorrectly, please contact us as soon as possible.

Email: hello@climatejob.co.uk

Please include: your climateJob account email; the date of the charge; the amount charged; and a description of the issue.

We will investigate the charge.

Where we determine that a charge was made incorrectly, we will correct the error and, where appropriate, issue a refund.

5. Trial Conversion

If your 30-day free trial converts into a paid Subscription because you did not cancel before the trial ended, the resulting payment is not automatically refundable simply because you did not intend to continue.

However, if you believe: you cancelled before the trial ended; you were unable to cancel because of a technical problem; or the conversion or charge occurred incorrectly, contact us promptly and we will review the circumstances.

6. Technical Problems With climateJob

If you experience a significant technical problem with climateJob, please contact us as soon as possible so that we can investigate and attempt to resolve the issue.

We may, depending on the circumstances, provide: technical assistance; additional access time; an account credit; or a partial or full refund.

Any refund or credit provided in these circumstances will be considered based on the specific circumstances of the issue.

7. Service Discontinuation

If climateJob permanently discontinues a paid Service before the end of a period you have already paid for, we may provide an appropriate refund or credit for the unused portion of the affected Subscription period, where appropriate.

We will provide reasonable notice of planned discontinuation where practicable.

This does not affect any statutory rights you may have.

8. Payment Provider - Stripe

Payments to climateJob are processed through Stripe.

Where a refund is approved by climateJob, we will normally process the refund through the original payment method used for the Subscription.

The time it takes for a refund to appear in your account may depend on your bank or card provider.

Stripe may also have its own terms and policies governing payment processing.

9. Statutory Rights

Nothing in this Refund Policy affects your statutory rights.

Where applicable law gives you a right to cancel, obtain a refund, receive a price reduction or exercise another remedy, those rights continue to apply.

If you are legally entitled to a refund, we will provide it in accordance with applicable law.

10. No Refund for Unused Features

Unless required by law, we do not provide refunds merely because you: did not use climateJob; did not use particular features; did not create any jobs; did not upload any assets; did not use the Service for part of your billing period; or decided that you no longer needed the Service.

Cancelling your Subscription prevents future charges but does not normally result in a refund for the current billing period.

11. Promotional Offers

Promotional subscriptions, discounted plans and other special offers may have specific refund terms.

Where different refund conditions apply, those conditions will be displayed when you accept the promotional offer.

Unless expressly stated otherwise, the standard Refund Policy will apply.

12. How to Request a Refund

To request a refund, contact: Jiutech Ltd, trading as climateJob. Email: hello@climatejob.co.uk

Please provide: your full name; climateJob account email; relevant invoice or transaction information; date and amount of the payment; and reason for requesting the refund.

We may ask for additional information where reasonably necessary to verify the payment or investigate your request.

13. Refund Decisions

We will review refund requests fairly and based on: the circumstances of the payment; whether the Subscription was cancelled; whether the service was used; whether an error occurred; applicable statutory rights; any promotional terms; and any other relevant circumstances.

Where a refund is approved, we will normally return the money to the original payment method.

14. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect: changes to our Subscription plans; changes to our billing arrangements; changes to the Service; changes in payment providers; changes in applicable law; or changes to our business practices.

The "Last updated" date at the beginning of this policy will be updated when changes are made.

15. Contact Us

If you have any questions about this Refund Policy or believe you are entitled to a refund, please contact:

Jiutech Ltd, trading as climateJob.
Company number: 17419641.
Registered office: 21 Falconers Rise, Northampton, NN4 0RJ, UK.
Email: hello@climatejob.co.uk
Website: www.climateJob.co.uk

end of these terms 
last updated: 27th August 2026